Chapter 143
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Chen Hui paused, looking at everyone, “Let’s go through this one thing at a time.”
Manager Su continued, “Regarding Lanmei’s goods, I already had Xu Qingqing reply via email, and I also uploaded the incident report, transferring the risk to the other party…”
“Manager Su,” Chen Hui interrupted her, “The grafting isn’t the goal. Lanmei is an important client of ours, with a large monthly sales volume. I think it’s best to try to avoid this situation. If every shipment is like this, I don’t think the client will want to continue cooperating with us.”
”After the incident, I urged the relevant departments to handle it, and there shouldn’t be any major problems afterward.”
Su Yue’e said, “Although that accident was unforeseen, such accidents shouldn’t be common. Manager Chen, don’t worry, I guarantee that this kind of thing won’t happen again. But this is just a guarantee; the most important thing is to see how the transportation goes on the road.”
I think I understand now. If a problem occurs at a certain point in the goods’ journey, and it’s not primarily caused by a higher-level unit, then it’s highly likely that the department itself will bear the responsibility. No wonder Su Yue’e kept emphasizing this.
However, I signed Lanmei at the risk of getting a stomach hemorrhage, so I’m really not willing to accept that she’s gone just like that.
”Okay, thank you for your help, Manager Su.” Chen Hui smiled slightly. “We had a hard time securing this client, so I hope you can understand.”
Su Yue’e smiled and said, “We’re all from the same department, Manager Chen, you don’t need to be so polite. We’re all trying to deliver our customers’ goods safely to their destination. Nobody wants any problems to happen, right? I won’t shirk my responsibility.”
“Okay, the first problem is solved, so let’s move on to the second problem…” Chen Hui continued, “Because this plan was proposed by Tang Zheng, and after our testing, it is very suitable for our company’s current situation, so the headquarters strategy department decided to promote this plan. However, we may have some objective factors that cause these problems.”
”However, I hope everyone can still promote these plans, so that we don’t have to send people down from headquarters again.”
Chen Hui said in a somewhat unfriendly tone, “If there are any problems, Manager Su, you should report them. Anyone who doesn’t comply should be fired. It’s easy to recruit people now. If you can’t find anyone, just find a labor agency.”
Su Yue’e said with a wry smile, “Manager Chen, we’ve discussed this issue before. The main reason is that I think we should take it one step at a time. If we go too fast, my colleagues might have a rebellious attitude. Although it’s easy to recruit people, we need people who can do this kind of work for a long time, not those who leave after working for two days, right? If a few people come and only work for a few days before leaving, then our staff turnover will be very high.”
”I’m afraid that our branch will not be able to operate at that time, which is also the reason I’m considering this.”
Su Yue’e said logically, “The others are also being promoted. I believe that with the addition of Manager Chen and Supervisor Tang, we will be able to proceed smoothly.”
In the end, the topic turned back to us; this woman has a high EQ.
I suddenly felt more and more that last night’s encounter must have been carefully arranged, and there must have been some ulterior motive. What should I do if Su Yue’e really tells Chen Hui about what happened between us?
I’m starting to regret what happened last night.
Sometimes I really can’t control my desires. Are all young people my age so easily aroused?
Although I don’t know, I feel like I’m becoming more and more susceptible to temptation, especially when it comes to a stunning beauty like Su Yue’e. Even just a glance from her makes me a little restless.
This is truly a terrible omen.
”Now let’s move on to the third thing.”
Chen Hui asked calmly, “I wonder what everyone’s opinion is on this matter of fraudulent claims? Supervisor He, you are in charge of the courier team, come and talk to me.”
He Dongping stood up and said, “Manager Chen, before you and Supervisor Tang arrived, we had already gone to the police station to inquire. They are working hard to handle it, but they haven’t given an unknown time yet.”
”Regarding this matter, Manager Su, Supervisor Xu, Team Leader Tan, and I have all discussed it. We all agree that someone within the company is colluding with outsiders to fraudulently claim this goods. The courier has been taken into custody by the police for investigation, but no results have been found yet. Moreover, we do not yet know who is colluding with outsiders, so we suggest to headquarters that we investigate all our internal personnel.”
Chen Hui frowned slightly. “Then may I ask if you have done any follow-up work?”
”have.”
He Dongping replied, “Our current requirement is that high-value goods must be picked up in person at the company to prevent fraudulent claims. We have also made this requirement known to all our delivery colleagues: the signature of the person signing must be accurate.”
”So what results have been achieved?” Chen Hui asked seemingly casually. “Will it affect the delivery time of the couriers?”
He Dongping hesitated for a moment before replying, “Yes, the current acceptance rate is basically 90%, so the timeliness isn’t greatly affected.”
“Please sit down.”
Although Chen Hui and Su Yue’e are both managers, for some reason I always feel that Chen Hui has a stronger presence than Su Yue’e, which may be related to Chen Hui’s background.
However, she tends to black out after drinking, and then does all sorts of provocative and unexpected things.
”Manager Su, if I may ask, regarding the timeliness of express delivery, do you have any statistics on this?” Chen Hui asked Su Yue’e.
Su Yue’e nodded. “Of course there is, because it involves assessments, but Supervisor He has always been in charge of this, and I only do the review.”
“Okay.” Chen Hui nodded, opened the laptop in front of her, and quickly tapped on it with her fingers. We all looked at her, and no one said a word.
After a while, Chen Hui handed the notebook to Su Yue’e. “Manager Su, can you confirm that the delivery time is correct? Two different addresses, such a long distance apart, delivered by the same courier, and it was delivered in less than thirty seconds! Are all our couriers incredibly fast?”
Upon hearing this, He Dongping’s expression changed slightly, and then he unconsciously raised his hand to wipe his forehead, for reasons unknown.
Tan Qiuju and Xu Qingqing, on the other hand, remained calm and composed, sitting in place, seemingly oblivious to their surroundings.
Su Yue’e glanced at it a few times, her delicate brows furrowing slightly. She looked up at He Dongping and said, “Manager He, I hope you can give me an explanation for this. Why was the delivery signed for so quickly, and why was there more than one courier?”
”I……”
He Dongping spoke with difficulty.
However, before he could finish speaking, Chen Hui said calmly, “I don’t want to pursue these matters for now. I believe Manager Su can give me a satisfactory answer, right? Tang Zheng also rose from the front line. Tang Zheng, take a look at these data and then share your thoughts.”
As she spoke, Su Yue’e moved the notebook in front of me.
After looking at the data above and reading more than a dozen entries, I had a good idea of what was going on. I stood up and said, “Manager Su, Manager Chen, and all my colleagues, we all know that delivery times are usually not this fast. As for the specific reasons, it might be due to performance evaluations. We’ve all worked so hard, and nobody wants to have their pay docked.”
”Perhaps Manager He is considerate of his subordinates, so as long as there is no problem with the courier, it is acceptable to sign for it manually. This is also a common practice. I believe that in the case of very valuable or special items, Manager He will still follow the company’s regulations.”
He Dongping nodded gratefully at me.
Chen Hui said, “Sit down. This issue still needs to be improved. Don’t keep doing it like this. Sometimes the package isn’t delivered, but it shows as signed for. If there are problems later, it will be difficult for us to find the responsibility. Manager He, I’m not saying this to target your practice. In fact, all express delivery companies do it this way, but I still hope that you can manually change it only after you’ve ensured that the package is in good condition.”
”Yes, I will.” He Dongping nodded firmly. “I usually only do this in special circumstances.”
”I’ve already mentioned the other issues this morning,” Chen Hui said calmly. “I wonder if any of you have anything to add? If not, let’s talk about the reform.”
”there is none left.”
Everyone shook their heads.
So we went on to share our views on the reform, and then compared them with those of Su Yue’e and the others to come up with a more reasonable solution.
I don’t know if Chen Hui did it intentionally or not, but she basically let me speak first, and then she would add to what I said.
The meeting lasted for almost two hours before it finally ended.
After leaving the meeting room, Su Yue’e said, “Qingqing wasn’t here yesterday, so let’s have dinner together tonight. Manager Chen, you didn’t agree last night, but you have to agree tonight.”
Chen Hui hesitated for a moment, then said, “Okay, let’s have dinner together tonight.”
Soon, I was back to being busy with work.
I naturally used the phone and computer to handle things at our branch. About an hour later, I went outside with cigarettes and a lighter. Before I could even light them, I heard He Dongping’s voice, “Tang Zheng.”
”Manager He.” I turned around and tossed him a cigarette. “Here, have a cigarette.”
”OK.”
He Dongping didn’t refuse. He put it in his mouth, lit it, took a deep breath, and said, “Thank you for earlier. Otherwise, Manager Chen and Manager Su would definitely have scolded me to death.”
”No, that won’t happen.” I said with a smile, “Manager Chen is a person with a sharp tongue but a soft heart. This kind of thing is not only done on your side, but also on my side.”
”Thank you anyway.”
After chatting for a while, I noticed that He Dongping seemed to be very interested in things happening in our area, and most of his questions were about that. Of course, I couldn’t reveal anything, so I kept it a mix of truth and circumstance.
After chatting for a short while, I went back to work.
We were busy like this, and soon it was afternoon. Because there were a lot of people tonight, in addition to He Dongping, Xu Qingqing also drove us to a hotel called Junyue.
Then we booked a large private room, but before the food and drinks arrived, I thought I’d go to the restroom. Just as I stepped outside, I heard a WeChat notification on my phone.
I took it out and saw that it was a message from my cousin. I replied to her in a moment, and while playing with my phone, I walked towards the bathroom.
I looked up and saw Chen Hui walking right in front of me, but I kept my head down and played on my phone.
”Tang Zheng…” Chen Hui suddenly called out to me, then turned around abruptly. I wasn’t paying attention, and the two of us bumped into each other face to face!
In an instant, her two firm, soft mounds pressed against my chest, but they separated in a flash. Caught off guard, Chen Hui almost fell backward. I was startled and instinctively reached out and quickly wrapped my arms around her slender waist…
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